The J.D. Power 2016 U.S. Home Improvement Retailer Store Satisfaction StudySM ranked Ace Hardware “Highest in Customer Satisfaction among Home Improvement Retail Stores” for the tenth year in a row. Ace has captured this ranking every year since J. D. Power began surveying the home improvement industry ten years ago. The J.D. Power study is based on responses from nearly 2,995 consumers who purchased home improvement products or services in the previous 12 months. Ace Hardware ranked highest among major retailers with an overall satisfaction index score of 810 on a 1,000-point scale. According to consumers, Ace performs particularly well in the categories of staff and service, as well as store facility. The score is based on performance
- Slogan , the Ace Center for Excellence shares the strategies and principles that help leaders cultivate, and team members to contribute to, a culture of customer service that exceeds the consumer’s evolving expectations of helpfulness.
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